BitLocker & Encrypted Drives: data recovery
Encrypted drives can be recovered when they fail – as long as you still have the password or recovery key. We repair the hardware so your key can unlock the data.
What we need
BitLocker needs the 48-digit recovery key, usually stored in your Microsoft account or by your IT team. FileVault needs your Mac password or recovery key. Hardware-encrypted drives need their password. Without these, encrypted data cannot be read by anyone.
Common questions
Can you bypass BitLocker?
No. Nobody can bypass properly configured encryption. We need your key.
My laptop asks for a BitLocker key after an update. Is my data lost?
No. Enter the key from your Microsoft account; if you cannot find it, contact us before trying anything else.
How long does a recovery take?
Straightforward cases take a few days; clean-room and RAID work can take longer.
Related pages
Deleted FilesEmptied the Recycle Bin or Trash, or deleted the wrong folder? On hard drives and memory cards, deleted files…
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Clicking & Beeping DrivesA clicking, beeping or grinding drive is a mechanical failure. Switch it off now – it is usually recoverable…
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RansomwareFiles renamed and encrypted, with a ransom note on screen? Before you pay or wipe anything, talk to us…
Failed RAID RebuildsThe rebuild stopped part-way, a second drive failed, or the array is now marked as crashed? Do not try again…
Drive Not DetectedDrive not showing in File Explorer, Disk Management or Finder? It could be a cable, a board, firmware or a…
Photo & Video RecoveryFamily photos, wedding shoots and drone footage lost from a phone backup, card, drive or computer? We recover…
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Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to sort it – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm