Western Digital external drives: models & data recovery

Every Western Digital external drive family we recover, 2008–2026, with model numbers, specifications and known faults.

Model families

Choose your model family for full specifications, model numbers and how we recover it.

Model family	Sold	Capacities
My Passport Essential & Elite (2008–2012)	2008–2012	250GB–2TB
My Passport & My Passport Ultra (2012–2016)	2012–2016	500GB–3TB
My Passport (2016–2026)	2016–2026	1TB–6TB
My Passport for Mac & My Passport Studio	2009–2026	500GB–6TB
Elements Portable	2010–2026	500GB–6TB
Elements Desktop & easystore	2010–2026	1TB–24TB
My Book Essential, My Book & My Book Duo	2008–2026	1TB–44TB
WD_BLACK P10, P50 & D10 Game Drives	2019–2026	2TB–8TB
My Passport SSD & WD Elements SE SSD	2018–2026	256GB–4TB

Common questions

My external drive is not listed. Can you still help?

Yes. These are the most common families, but we recover every model – call us with the model number.

How long does a recovery take?

Straightforward cases take a few days; clean-room and RAID work can take longer.

Is my data kept private?

Yes. We access it only for the recovery and securely delete our copies afterwards.

In this section

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to sort it – normally the same working day.

020 7237 6805

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Unit 1, 80 Willow Walk, London SE1 5SY
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