How It Works
From drop-off or courier collection to your repaired device or recovered files – here is exactly what happens, step by step.
Step by step
- Get in touch. Call, email or use the form with your device and the problem.
- Drop off or courier. Bring it to Willow Walk, SE1, or we arrange an insured collection.
- Diagnosis. Repairs get a free assessment; data recovery starts with a professional evaluation.
- Fixed quote. You approve the price before any work starts.
- Repair or recovery. We complete the work and test everything.
- Return. Collect in person, or we return it by insured courier.
Common questions
How long does a typical repair take?
Many repairs are completed the same or next working day; parts-dependent jobs take a few days.
Do I pay if you cannot fix it?
No repair charge if we cannot fix it. Data recovery evaluations are charged as quoted.
How long does a recovery take?
Straightforward cases take a few days; clean-room and RAID work can take longer.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to sort it – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm