Western Digital My Cloud, My Cloud Home & EX/PR series: specifications & data recovery
Model numbers, technical details and data recovery for Western Digital My Cloud, My Cloud Home & EX/PR series NAS and RAID units sold 2013–2026. Fixed quote and a list of recoverable files before you pay.
About the My Cloud, My Cloud Home & EX/PR series
In 2021 attackers remotely wiped many internet-connected My Book Live units. My Cloud Home uses a proprietary layout that needs specialist reconstruction.
Not sure which model you have? The model name is on the front or rear label of the unit, for example DS920+ or TS-453D.
Model numbers in this family
These are the most common model and part numbers in the My Cloud, My Cloud Home & EX/PR series family. Other capacities and variants are covered too.
- My Cloud
- My Cloud Mirror
- My Cloud Home
- My Cloud Home Duo
- EX2 Ultra
- EX4100
- PR2100
- PR4100
How we recover My Cloud, My Cloud Home & EX/PR series data
Arrays are reconstructed from drive images on our own systems, including SHR, Btrfs, XFS, ZFS and proprietary layouts, so your shares come back intact.
See also NAS & RAID Units data recovery and other NAS and RAID units.
Common questions
Can you recover data from a failed Western Digital My Cloud, My Cloud Home & EX/PR series?
In most cases, yes. Arrays are reconstructed from drive images on our own systems, including SHR, Btrfs, XFS, ZFS and proprietary layouts, so your shares come back intact.
Where do I find my NAS model number?
The model name is on the front or rear label of the unit, for example DS920+ or TS-453D.
Is my data kept private?
Yes. We access it only for the recovery and securely delete our copies afterwards.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to sort it – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm